Sometimes you just have to stop and start again…
The ice machine in the refrigerator was not working. The water dispenser in the refrigerator was not working. Two very convenient features, which when one looked at the control panel, there was no reason why they shouldn’t be working…all systems should have been: “GO!”
First step: Empty all ice out of icemaker. After all, it could simply be jammed. It wouldn’t explain the “no water” situation but, oh well.
Push a few buttons, open and close the door (like that is going to somehow help), converse about who pushed what button and why (a polite blame-game), open and close the door again.
And then from my vast experience of sitting in front of computers that have a tendency to sometimes stop working for no apparent reason (I’m sure you all have experienced that frustratingly frozen screen), I suggested: “Let’s turn it off, unplug it, let it sit for a moment, plug it back in, and see if it reboots.”
Worked like a charm—ice and water flowed freely.
Lesson learned: Sometimes you just need to unplug, reconnect, and reboot. Works with more than just refrigerators!